Terms of Service

This application, including a website, if one may be offered at any point, and all services comprised herein (“Services”) are provided 'as is' and 'as available', without any warranties of any kind, whether express, implied, or statutory. The Services and all owners of the content therein disclaim any express, implied, and statutory warranties regarding the content, including warranties of satisfactory quality, merchantability, fitness for a particular purpose, or non-infringement. Neither the Services nor any owner thereof warrants that they are free of malware or other harmful components. In addition, the Services make no representation regarding, nor do they warrant or assume any responsibility for, any third-party applications (or the content thereof), user content, devices or any product or service advertised, promoted or offered by a third party on or through the Services or any hyperlinked website, and the Services are not responsible for any transactions between you and any third-party providers of the foregoing. No advice or information whether oral or in writing obtained by you from the Services shall create any warranty on behalf of them. This section applies to the fullest extent permitted by applicable law. This application (or website) is in full control of the provider herein and the content posted or any content shared by a user can at any time be used to take action against a user if any violation of the terms and conditions is noticed. Any and all forms of products provided through the Services are the exclusive intellectual property of Coupl Software India Private Limited (hereafter “Coupl”), whether registered or unregistered, and no use, access, download or viewing of such product will result in the transfer of ownership of such intellectual property available through the Services.

DISCLAIMER

All wallets and PPIs, as hereinafter defined, issued herein are maintained with our wallet and PPI partner, LivQuik Technology (India) Private Limited (or such other partner that we may work with in the future), which is licensed to provide wallets or issue PPIs by the Reserve Bank of India (“RBI”), as applicable. COUPL DOES NOT HOLD A BANKING LICENSE OR A PPI LICENSE ISSUED BY THE RBI. The terms and conditions of our wallet and PPI partner are located at : https://livquik.com/ppi/terms-and-conditions/ and their grievance policy is located at : https://livquik.com/ppi/grievance-policy/

TERMS OF SERVICE

Effective Date: July 06, 2023

IF YOU DO NOT AGREE WITH ALL OF THESE TERMS OF SERVICE, THEN YOU ARE EXPRESSLY PROHIBITED FROM USING THE COUPL PLATFORM AND YOU MUST DISCONTINUE THE USE IMMEDIATELY.

These terms of service (“Terms of Service” or “Terms”) constitute a legally binding agreement made between you, whether personally or on behalf of an entity (“I”, “you”, “user” or ”your”) and Coupl Software India Private Limited (“Coupl”, "Company," “we," “us," or “our”), concerning your access to and use of thehttps://www.coupl.money website as well as any other media form, media channel, mobile website or mobile application related, linked, or otherwise connected thereto (collectively, the “Coupl Platform”). We are registered in India and have our registered office at WeWork Prestige Atlanta, 80 Feet Main Road, Koramangala 1A Block, Industrial Layout, Bengaluru, Karnataka 560034. You agree that by accessing the Coupl Platform, you have read, understood, and agreed to be bound by all of these Terms of Service.

These Terms & Conditions apply to all transactions involving Coupl and form a contract between you and Coupl, subject to which the Coupl Platform is issued by us.

Supplemental Terms and Conditions or documents that may be posted on the Coupl Platform from time to time are hereby expressly incorporated herein by reference to the right, in our sole discretion, to make changes or modifications the Terms of Service at any time and for any reason. We will alert you about any changes by updating the “Last updated” date of these Terms of Service, and you waive any right to receive specific notice of each such change. Please ensure that you check the applicable Terms every time you use our Coupl Platform so that you understand which Terms apply. You will be subject to, and will be deemed to have been made aware of and to have accepted, the changes in any revised Terms of Service by your continued use of the Coupl Platform after the date such revised Terms of Service are posted. The information provided on the Coupl Platform is not intended for distribution to or use by any person or entity in any jurisdiction or country where such distribution or use would be contrary to law or regulation or which would subject us to any registration requirement within such jurisdiction or country. Accordingly, those persons who choose to access the Coupl Platform from other locations do so on their own initiative and are solely responsible for compliance with local laws, if and to the extent local laws are applicable.

The Coupl Platform is intended for users who are at least 18 years old. If you are under 18 years of age, you may only interact with or use the Coupl Platform through your parent or legal guardian.

GENERAL

The general terms and conditions include the common terms and conditions applicable to the use and access of the Coupl Platform. These terms are expressly agreed upon between you and Coupl Software India Private Limited, India.

The clause headings are only for convenience and do not affect the meaning of the relative clause.

If any provision hereof is held to be illegal, void or unenforceable by any court of competent jurisdiction, such provision shall be deemed to be deleted herefrom and the remaining Terms of Service shall continue in force and effect.

DEFINITIONS

In this document, the following word and phrases shall have the following meanings:

  • Applicant in relation to Coupl means a person who applies for and receives the Coupl Account from Coupl.
  • Available Amount means in relation to the Coupl Account, the amount available at a given point of time for use by the Coupl Account Holder, being a sum of amount(s) deposited in Account as reduced by (a) the amount(s) utilized by using the account for transaction(s) and (b) fees, costs and expenses as charged by Coupl.
  • Branch means the branch of any Partner, which is linked to the Coupl Account.
  • Business Day means days in which banks are open for business in Bangalore, India.
  • Credit Card refers to any co-branded credit cards that may be issued by the Partner in collaboration with Coupl.
  • Coupl Account Holder/ Account Holder means an individual/couple who has acquired a Coupl Account to maintain a joint account.
  • Coupl Account means the wallet account or, if applicable, a bank account, opened in the name of an applicant and maintained by Coupl for the purpose of usage of the account as per the Terms of Service contained herein.
  • Coupl App means a mobile application provided to you by Coupl Software India Private Limited to access any Services.
  • Coupl means Coupl Software India Private Limited.
  • Debit Card means any virtual debit card or a physical debit card issued on opening the account and includes any replacement or renewed card issued by us to you at your request or otherwise.
  • Know Your Customer (KYC) refers to various norms, rules, laws and statutes issued by RBI from time to time under which Coupl is required to procure personal identification details from you before any Services can be delivered.
  • Partner means M2P Fintech Private Limited or such other partners that Coupl may work with in the future to provide the Services to its users, and also includes any partner banks that M2P Fintech or any other future partners may work with to enable the provision of our Services to you.
  • Pin means the numeric string required for authenticating the use of Coupl on a mobile or, if applicable in the future, web platform, allocated by Coupl or chosen by the Coupl Account Holder from time to time.
  • Payment Systems Provider means the banks and other financial institutions (as defined in the Payments and Settlement Systems Act, 2007) with whom Coupl has agreed to facilitate Payment Transactions.
  • Payment Transaction/ Transaction means (a) a payment request sent by you for sending or receiving payments; or (b) payment instruction sent by you for a debit in your account; (c) fixed deposit, (d) recurring deposit, (e) checking account balance, etc.
  • Personal Information refers to the personal information provided by you to Coupl.
  • PPI means Prepaid Payment Instruments, as defined from time to time by applicable regulations.
  • PPI Issuer means LivQuik Technology (India) Private Limited or any other entity that issues the PPI to a User, as applicable.
  • RBI means the Reserve Bank of India.
  • SEBI means the Security and Exchange Board of India.
  • Service(s)/ Platform means and includes all the products or services offered by us at any time, including mobile application or if applicable, website.
  • Suspected Activity shall mean any act of commission or omission committed by you that raises the suspicion that such act intends to commit fraud, forgery, cheating, criminal breach of trust or any other offence against Coupl or any other person; that raises suspicion that such act intends to violate any applicable law; and that raises suspicion that it intends to adversely affect the interests of Coupl.
  • Tariff Annexure refers to the annexure detailing the charges applicable for services offered on the card. The charges are subject to change at the sole discretion of Coupl Software India Private Limited. However, such changes in the charges may be made only with prospective effect giving prior notice to the Coupl Account Holder.
  • Coupl, We, Us refers to Coupl Software India Private Limited, a company incorporated under the laws of India and having its registered office at WeWork Prestige Atlanta, 80 Feet Main Road, Koramangala 1A Block, Industrial Layout, Bengaluru, Karnataka 560034 and includes its successors and assigno₹
  • Third Party Provider/Third Party means and includes a bank, association, company, partnership or any such entity whose facilities are used by us to provide the Services to Users throughout the Platform.
  • User means any person who signs up on the Coupl Platform, mobile application and/or, if applicable, website.

APPLICATION FOR COUPL ACCOUNT

A person desirous of availing Coupl Services should apply to Coupl using its mobile platform and accept the Terms of Service laid out for the use of Coupl.

Coupl shall have a right, not to consider any application, without assigning any reason.

ELIGIBILITY AND ACCOUNT REGISTRATION

You must use the Services in India, unless otherwise permitted by Coupl.

In order to register, create and use an account, Coupl may require that you submit certain Personal Information, including but not limited to your Name, Mobile Phone Number, E- mail Address, Date of Birth, and Unique Identification Number (UIN) to Coupl. During the registration process, or when you access the Coupl Mobile Application from a phone, your phone’s device ID may be stored. You agree that the Personal Information you provide to Company upon registration and at all other times will be true, accurate, current and complete. You agree to maintain and update this Personal Information to keep the Personal Information true, accurate, and complete.

You hereby authorize Coupl, directly or through third parties, to make any inquiries we consider necessary to validate your identity and/or authenticate your identity and account information. This may include asking you for further information and/or documentation about your account usage or identity, or requiring you to confirm identification by furnishing KYC documentation, ownership of your email address, telephone number or financial instruments, among othe₹ This process is for internal verification purposes.

IDENTITY AUTHENTICATION

You hereby authorize Coupl, directly or through third parties, to make any inquiries we consider necessary to validate your identity and/or authenticate your identity and account information. This may include asking you for further information and/or documentation about your account usage or identity, or requiring you to confirm identification by furnishing KYC documentation, ownership of your email address, telephone number or financial instruments, among othe₹ This process is for internal verification purposes.

COUPL SECURITY

The Coupl Account Holder shall be responsible for the security of their Coupl Account and ensure they take all steps towards safekeeping and authorized use of such account. Coupl will initially ask the customer to generate a Pin for the safety of Coupl Account of the customer. The Pin should only be entered where prompted by Coupl or third party platforms to authenticate the Coupl Transaction. The Coupl Account Holder shall not disclose the Pin to anyone verbally, or in writing nor record it elsewhere. The security of the Pin is very important and breach of any of the above requirement shall amount to unauthorized use of Coupl Account without Coupl being liable for such use. The Coupl Account is non-transferable.

DEPOSIT/LOAD COUPL ACCOUNT

The amount that can be deposited in the Coupl Account is governed by policies laid down by RBI. These involve monthly limits, transaction limits as well as balance limits on the account. In addition to RBI guidelines, Coupl at its discretion, may impose further limits on the amount of money you deposit in your Coupl Account. If we have authenticated your identity, we may increase your deposit limits. These limits may change from time to time on Coupl’s sole discretion. Coupl Account Holders can use multiple funding sources for depositing money in their account. These sources may include, but may not be limited to, Credit Cards, Debit Cards and Net Banking. In order to manage risk, Coupl may limit the funding sources available for your use to fund any particular transaction. For example, we may limit your funding sources for a particular transaction to debit cards or your net banking account. Each funding source will have a different dispute resolution mechanism and the relevant mechanism will be followed should your transaction turn out to be unsatisfactory.

Coupl will monitor each Deposit made into your Coupl Account to monitor high-risk and fraudulent transactions. If your deposit is classified as a high-risk transaction or is suspected of fraud, Coupl will place a hold on the deposit and may ask you for more information on you and your funding source. Coupl will conduct a review and either clear or cancel the deposit. If the deposit is cleared, Coupl will notify you and update your Coupl Account. Otherwise, Coupl will cancel the deposit and the funds will be forfeited by Coupl. The said funds will be refundable only to source account upon valid demand raised by holder of source account. Coupl will notify you by email and/or in the account history tab of your Coupl account if the deposit is cancelled. When you make a deposit, you are liable to Coupl for the full amount of the deposit plus any fees if the deposit is later invalidated for any reason. This means that, in addition to any other liability, you will be responsible for the amount of the deposit, plus applicable fees if you lose a claim or a chargeback, or if there is a reversal of the deposit. If the owner of the funding source of a deposit later disputes the deposit or files a claim for a chargeback, the debit or credit card issuer or the originating bank, not Coupl, will determine whether the dispute is valid and to whom payment is due. You agree to allow Coupl to recover any amounts due to Coupl by debiting your Coupl Account balance. If there are insufficient funds in your account to cover your liability, you agree to reimburse Coupl through other means. If Coupl is unable to recover the funds from your primary funding source, Coupl may attempt to contact you, Coupl may recover the funds from your alternate funding sources, or may take other legal actions to collect the amount due, to the extent allowed by applicable law.

Features/Conditions of Full KYC PPIs

If a User with minimum detail semi-closed PPI upto ₹ 10,000 desires to upgrade to full KYC PPI, they shall be allowed to do so after completing the full KYC as per RBI’s Master Directions on KYC, after which, their PPI limits will increase upto ₹ 2,00,000, or such amounts as may be determined by Coupl from time-to-time. Below are the conditions in case their product is upgraded to a full KYC PPI:

  1. These PPIs shall be reloadable in nature and issued only in electronic form, including cards.
  2. The amount outstanding shall not exceed ₹ 2,00,000 at any point of time.
  3. The funds can be transferred ‘back to source’ (payment source from where the PPI was loaded) or ‘own bank account of the PPI holder’ (duly verified by the Issuer). However, PPI issuer will set the limits taking into account the risk profile of the PPI holders, other operational risks, etc.
  4. PPI issuer may provide the facility of ‘pre-registered beneficiaries’ whereby the PPI holder can register the beneficiaries by providing their bank account details, details of PPIs issued by same issuer (or different issuers as and when permitted by the RBI).
  5. In case of such pre-registered beneficiaries, the funds transfer limit shall not exceed ₹ 2,00,000/- per month per beneficiary. PPI issuer shall set the limits within this ceiling taking into account the risk profile of the PPI holders, other operational risks, etc.
  6. The funds transfer limits for all other cases shall be restricted to ₹ 10,000/- per month. Funds transfer from such PPIs shall also be permitted to other PPIs, debit cards and credit cards as per the limits given above.
  7. There is no separate limit on purchase of goods and services using PPIs and PPI issuer may decide limit for these purposes within the overall PPI limit.
  8. PPI issuer shall clearly indicate these limits to the PPI holders and also provide necessary options to PPI holders to set their own fund transfer limits.
  9. Cash withdrawal shall be permitted upto a maximum limit of ₹2,000/- per transaction within an overall monthly limit of ₹10,000/- per PPI across all channels (agents, ATMs, PoS devices, etc.);
  10. PPI issuer shall also give an option to close the PPI and transfer the balance as per the applicable limits of this type of PPI. For this purpose, the issuer shall provide an option, including at the time of issuing the PPI, to the holder to provide details of pre-designated bank account or other PPIs of same issuer (or other issuers as and when permitted) to which the balance amount available in the PPI shall be transferred in the event of closure of PPI, expiry of validity period of such PPIs, etc.
  11. fullkyclistItem11

Features of PPIs upto ₹10,000/- (with no cash loading facility) where loading is permissible through Partner or Credit Cards or full KYC PPI:

  1. Such PPIs shall be issued by the PPI Issuer after obtaining below minimum details of the PPI holder:
    1. Mobile number verified with One Time Pin (OTP) and
    2. Self-declaration of name and unique identity / identification number of any 'mandatory document' like PAN, passport, driving licence, Voter's Identity Card, NREGA job card, proof of possession of Aadhaar number and letter issued by the National Population Register
  2. Such PPIs shall be reloadable in nature. Loading / reloading shall be from a bank account / credit card / full-KYC PPI
  3. The amount loaded in such PPIs during any month shall not exceed ₹10,000 and the total amount loaded during the financial year shall not exceed ₹1,20,000
  4. The amount outstanding at any point of time in such PPIs shall not exceed ₹10,000
  5. These PPIs shall be used only for purchase of goods and services and not for funds transfer
  6. PPI issuer shall provide an option to close the PPI at any time and also allow to transfer the funds 'back to source' (payment source from where the PPI was loaded) at the time of closure. Alternatively, the closure proceeds can be transferred to a bank account after complying with KYC requirements of PPI holder
  7. The features of such PPIs shall be clearly communicated to the PPI holder by SMS / e-mail / post or by any other means at the time of issuance of the PPI / before the first loading of funds

Expiry of PPI

Under the extant co-branding arrangement between LivQuik and Coupl, category of primary issuance shall be Card PPIs, which shall be backed by Wallets. The expiry period for Card PPIs shall be 5 years or date of expiry, as mentioned on the card, whichever is applicable as per the programme, and the Wallets shall have a perpetual validity. Once the Card is expired following process shall be followed:

  1. A new Card can be reissued based on customer request in lieu of expired card which can be used by card holde₹
  2. Card which has expired can be blocked and the remaining balance in card can be refunded back to customer.
  3. PPI Issuer may transfer the outstanding balance to its Profit & Loss account three years after the expiry date of PPI. In case the PPI holder approaches for a refund of such amount, at any time after the expiry date of PPI, then the same shall be paid to the PPI holder in a bank account.

Charges and Fees

  1. Surcharges will be applicable to certain types of transactions performed by cardholders associated with specific merchant categories.
  2. Currently, there are no specific fees applied to the program. However, we will update these Terms with applicable fees as and when introduced.

LivQuik Policies

As a Quik Wallet PPI user, which is issued by LivQuik, it is your responsibility to visit LivQuik's Website on a regular basis to obtain the latest updates on policies for Quik wallet. Refer below links to access LivQuik policies

Terms and Conditions - livquik
Grievance Policy - livquik
Privacy Policy - livquik
LivQuik FAQ
Transaction Dispute - livquik

Payments and Refunds

A Coupl Account Holder can choose to use the Available Amount to pay merchants in exchange for goods or services provided by the merchant. If you have a dispute with any third party or participating merchants relating to payment, Coupl is not responsible for any such dispute, and you hereby release the company (and our officers, directors, agents, joint ventures, and employees) from any and all claims, demands, and damages (actual and consequential) of every kind and nature arising out of or in any way connected with such disputes.

You acknowledge and agree that this Agreement is between you and Coupl, not with any third party (including, but not limited to, Apple®, Google®, any mobile carrier, or any merchant (as defined above)), and that the company is solely responsible for the transaction processing services.

Your use of the other services may be subject to separate agreements you may enter into with your mobile device operating system provider (e.g., Apple, Google, or Microsoft®), your mobile device manufacturer (e.g., Apple, Samsung®), your mobile service carrier (e.g., Airtel or Vodafone®), and other parties involved in providing your mobile device service.

Merchants, as defined above, third-party operating system providers such as Apple, Google, and Microsoft, your phone or other mobile device manufacturer, your wireless carrier or other network provider, any other product or service provider related to your mobile device service are collectively referred to as 'Third Parties.' You agree to comply with all applicable third-party terms of agreement when using the third-party services. Coupl is not a party to those agreements and has no responsibility for the products and services provided by third parties.

User Representations

By using the Coupl Platform, you represent and warrant that: (1) all registration information you submit will be true, accurate, current, and complete; (2) you will maintain the accuracy of such information and promptly update such registration information as necessary; (3) you have the legal capacity and you agree to comply with these Terms of Service; (4) you are not a minor in the jurisdiction in which you reside; (5) you will not access the Coupl Platform through automated or non-human means, whether through a bot, script, or otherwise; (6) you will not use the Coupl Platform for any illegal or unauthorized purpose; and (7) your use of the Coupl Platform will not violate any applicable law or regulation.

If you provide any information that is untrue, inaccurate, not current, or incomplete, we have the right to suspend or terminate your account and refuse any and all current or future use of the Coupl Platform (or any portion thereof).

You will be required to register with the Coupl Platform. You agree to keep your PIN confidential and will be responsible for all use of your account and PIN. We reserve the right to remove, reclaim, or change a username you select if we determine, in our sole discretion, that such username is inappropriate, obscene, or otherwise objectionable.

PROHIBITED ACTIVITIES

You may not access or use the Coupl Platform for any purpose other than that for which we make the Coupl Platform available. The Coupl Platform may not be used in connection with any commercial endeavors except those that are specifically endorsed or approved by us.

As a user of the Coupl Platform, you agree not to:

  1. Systematically retrieve data or other content from the Coupl Platform to create or compile, directly or indirectly, a collection, compilation, database, or directory without written permission from us.
  2. Trick, defraud, or mislead us and other users, especially in any attempt to learn sensitive account information such as user passwords.
  3. Circumvent, disable, or otherwise interfere with security-related features of the Coupl Platform, including features that prevent or restrict the use or copying of any content or enforce limitations on the use of the Coupl Platform and/or the content contained therein.
  4. Disparage, tarnish, or otherwise harm, in our opinion, us and/or the Coupl Platform.
  5. Use any information obtained from the Coupl Platform to harass, abuse, or harm another person.
  6. Make improper use of our support services or submit false reports of abuse or misconduct.
  7. Use the Coupl Platform in a manner inconsistent with any applicable laws or regulations.
  8. Engage in unauthorized framing of or linking to the Coupl Platform.
  9. Upload or transmit (or attempt to upload or to transmit) viruses, trojan horses, or other material, including excessive use of capital letters and spamming (continuous posting of repetitive text), that interferes with any party’s uninterrupted use and enjoyment of the Coupl Platform or modifies, impairs, disrupts, alters, or interferes with the use, features, functions, operation, or maintenance of the Coupl Platform.
  10. Engage in any automated use of the system, such as using scripts to send comments or messages, or using any data mining, robots, or similar data gathering and extraction tools.
  11. Delete the copyright or other proprietary rights notice from any content.
  12. Attempt to impersonate another user or person or use the username of another user.
  13. Upload or transmit (or attempt to upload or to transmit) any material that acts as a passive or active information collection or transmission mechanism, including without limitation, clear graphics interchange formats ('gifs'), 1x1 pixels, web bugs, cookies, or other similar devices (sometimes referred to as 'spyware' or 'passive collection mechanisms' or 'pcms').
  14. Interfere with, disrupt, or create an undue burden on the Coupl Platform or the networks or services connected to the Coupl Platform.
  15. Harass, annoy, intimidate, or threaten any of our employees or agents engaged in providing any portion of the Coupl Platform to you.
  16. Attempt to bypass any measures of the Coupl Platform designed to prevent or restrict access to the Coupl Platform, or any portion of the Coupl Platform.
  17. Copy or adapt the Coupl Platform’s software, including but not limited to, Flash, PHP, HTML, JavaScript, or other code.
  18. Decipher, decompile, disassemble, or reverse engineer any of the software comprising or in any way making up a part of the Coupl Platform.
  19. Except as may be the result of standard search engine or internet browser usage, use, launch, develop, or distribute any automated system, including without limitation, any spider, robot, cheat utility, scraper, or offline reader that accesses the Coupl Platform, or using or launching any unauthorized script or other software.
  20. Use a buying agent or purchasing agent for transactions on the Coupl Platform.
  21. Make any unauthorized use of the Coupl Platform, including collecting usernames and/or email addresses of users by electronic or other means for the purpose of sending unsolicited email, or creating user accounts by automated means or under false pretenses.
  22. Use the Coupl Platform as part of any effort to compete with us or otherwise use the Coupl Platform and/or the content for any revenue-generating endeavor or commercial enterprise.
  23. Use the Coupl Platform to advertise or offer to sell goods and services.
  24. Sell or otherwise transfer your profile.
  25. Use any alias while signing up.
  26. Link any bank account not owned by you.
  27. Use a credit card for any investments.
  28. Use any credentials or documents not belonging to you for any purpose on the Coupl Platform.

Mobile Application License

When you access the Coupl Platform via a mobile application, then we grant you a revocable, non-exclusive, non-transferable, limited right to install and use the mobile application on wireless electronic devices owned or controlled by you, and to access and use the mobile application on such devices strictly in accordance with the terms and conditions of this mobile application license contained in these Terms of Service. You shall not: (1) except as permitted by applicable law, decompile, reverse engineer, disassemble, attempt to derive the source code of, or decrypt the application; (2) make any modification, adaptation, improvement, enhancement, translation, or derivative work from the application; (3) violate any applicable laws, rules, or regulations in connection with your access or use of the application; (4) remove, alter, or obscure any proprietary notice (including any notice of copyright or trademark) posted by us or the licensors of the application; (5) use the application for any revenue generating endeavor, commercial enterprise, or other purpose for which it is not designed or intended; (6) make the application available over a network or other environment permitting access or use by multiple devices or users at the same time; (7) use the application for creating a product, service, or software that is, directly or indirectly, competitive with or in any way a substitute for the application; (8) use the application to send automated queries to any website or to send any unsolicited commercial e-mail; or (9) use any proprietary information or any of our interfaces or our other intellectual property in the design, development, manufacture, licensing, or distribution of any applications, accessories, or devices for use with the application.

Indemnity

You agree that you shall indemnify and hold Coupl harmless against all actions, claims, demands, proceedings, losses, damages, costs, charges and expenses whatsoever which Coupl may at any time incur, sustain, suffer or be put to as a consequence of or by reason of or arising out of providing any of the Services or due to any negligence/mistake/misconduct on your part or breach or non-compliance by me of any of the Terms and Conditions relating to any of the services or by reason of Coupl in good faith taking or refusing to take action on any instruction given by me.

THIRD PARTY APPLICATION AND SERVICES

Accepting these Terms, implies your express consent to be contacted by us, representatives, affiliates, collection agents or anyone calling on our behalf at any contact number, or physical or electronic address provided by you while registering your account with Coupl. You further agree to us contacting you in any manner, including without limitation, emails, SMS messages, WhatsApp, calls using pre-recorded messages or artificial voice, and notifications sent via our mobile application. The Coupl Platform may contain (or you may be sent via the Coupl Platform) links to other websites ('Third-Party Websites') as well as articles, photographs, text, graphics, pictures, designs, music, sound, video, information, applications, software, and other content or items belonging to or originating from third parties ('Third-Party Content'). Such Third-Party Websites and Third-Party Content are not investigated, monitored, or checked for accuracy, appropriateness, or completeness by us, and we are not responsible for any Third-Party Websites accessed through the Coupl Platform or any Third-Party Content posted on, available through, or installed from the Coupl Platform, including the content, accuracy, offensiveness, opinions, reliability, privacy practices, or other policies of or contained in the Third-Party Websites or the Third-Party Content. Inclusion of, linking to, or permitting the use or installation of any Third-Party Websites or any Third-Party Content does not imply approval or endorsement thereof by us. If you decide to leave the Coupl Platform and access the Third-Party Websites or to use or install any Third-Party Content, you do so at your own risk, and you should be aware these Terms of Service no longer govern. You should review the applicable terms and policies, including privacy and data gathering practices, of any website to which you navigate from the Coupl Platform or relating to any applications you use or install from the Coupl Platform. Any purchases you make through Third-Party Websites will be through other websites and from other companies, and we take no responsibility whatsoever in relation to such purchases which are exclusively between you and the applicable third party. You agree and acknowledge that we do not endorse the products or services offered on Third-Party Websites and you shall hold us harmless from any harm caused by your purchase of such products or services. Additionally, you shall hold us harmless from any losses sustained by you or harm caused to you relating to or resulting in any way from any third party website.

GOVERNING LAW AND DISPUTE RESOLUTION

All claims, matters and disputes are subject to the exclusive jurisdiction of the competent courts in Bangalore, Karnataka, India. These Terms and/or the operations in your accounts by Partner and/or the use of the services provided by Partner shall be governed by the laws of India and no other nation. You and Coupl agree to submit to the exclusive jurisdiction of the courts located in Bangalore, India as regards any claims or matters arising under these Terms. Coupl accepts no liability whatsoever, direct or indirect, for non-compliance with the laws of any country other than India.

USER DATA

We will maintain certain data that you transmit to the Coupl Platform for the purpose of managing the performance of the Coupl Platform, as well as data relating to your use of the Coupl Platform. Although we perform regular routine backups of data, you are solely responsible for all data that you transmit or that relates to any activity you have undertaken using the Coupl Platform. You agree that we shall have no liability to you for any loss or corruption of any such data, and you hereby waive any right of action against us arising from any such loss or corruption of such data.

LIMITATIONS TO ACCESS

We reserve the right, but not the obligation, to: (1) monitor the Coupl Platform for violations of these Terms of Service; (2) take appropriate legal action against anyone who, in our sole discretion, violates the law or these Terms of Service, including without limitation, reporting such user to law enforcement authorities; (3) in our sole discretion and without limitation, refuse, restrict access to, limit the availability of, or disable (to the extent technologically feasible) any of your Contributions or any portion thereof; (4) in our sole discretion and without limitation, notice, or liability, to remove from the Coupl Platform or otherwise disable all files and content that are excessive in size or are in any way burdensome to our systems; (5) take appropriate measures to undo any damages caused by any user or their affiliates; (6) deploy specialized professionals to audit and analyze any violations to our systems; and (7) otherwise manage the Coupl Platform in a manner designed to protect our rights and property and to facilitate the proper functioning of the Coupl Platform.

PRIVACY POLICY

All of your data and usage of the Coupl Platform is also governed by our Privacy Policy. By using the Coupl Platform, you agree to be bound by our Privacy Policy, which is incorporated into these Terms of Service. Please be advised the Coupl Platform is hosted in India. If you access the Coupl Platform from any other region of the world with laws or other requirements governing personal data collection, use, or disclosure that differ from applicable laws in India, then through your continued use of the Coupl Platform, you are transferring your data to India, and you agree to have your data transferred to and processed in India.

TERM AND TERMINATION

THESE TERMS OF SERVICE SHALL REMAIN IN FULL FORCE AND EFFECT WHILE YOU USE THE COUPL PLATFORM. WITHOUT LIMITING ANY OTHER PROVISION OF THESE TERMS OF SERVICE, WE RESERVE THE RIGHT TO, IN OUR SOLE DISCRETION AND WITHOUT NOTICE OR LIABILITY, DENY ACCESS TO AND USE OF THE COUPL PLATFORM (INCLUDING BLOCKING CERTAIN IP ADDRESSES), TO ANY PERSON FOR ANY REASON OR FOR NO REASON, INCLUDING WITHOUT LIMITATION FOR BREACH OF ANY REPRESENTATION, WARRANTY, OR COVENANT CONTAINED IN THESE TERMS OF SERVICE OR OF ANY APPLICABLE LAW OR REGULATION. WE MAY TERMINATE YOUR USE OR PARTICIPATION IN THE COUPL PLATFORM OR DELETE YOUR ACCOUNT AND ANY CONTENT OR INFORMATION THAT YOU POSTED AT ANY TIME, WITHOUT WARNING, IN OUR SOLE DISCRETION. TO THE EXTENT THAT YOU MAINTAIN BALANCES IN THE ACCOUNTS WITH OUR BANK, WE MAY RESTRICT YOUR USE OF SUCH BALANCES OR ADVISE OUR BANK TO TAKE APPROPRIATE STEPS TO RESTRICT OR CLOSE YOUR ACCOUNT, SUBJECT TO APPLICABLE LAWS AND REGULATIONS.

If we terminate or suspend your account for any reason, you are prohibited from registering and creating a new account under your name, a fake or borrowed name, or the name of any third party, even if you may be acting on behalf of the third party. In addition to terminating or suspending your account, we reserve the right to take appropriate legal action, including without limitation pursuing civil, criminal, and injunctive redress.

LIMITATION OF LIABILITY

LIMITATION OF LIABILITY IN NO EVENT WILL WE OR OUR DIRECTORS, EMPLOYEES, OR AGENTS BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY DIRECT, INDIRECT, CONSEQUENTIAL, EXEMPLARY, INCIDENTAL, SPECIAL, OR PUNITIVE DAMAGES, INCLUDING LOST PROFIT, LOST REVENUE, LOSS OF DATA, OR OTHER DAMAGES ARISING FROM YOUR USE OF THE COUPL PLATFORM, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. NOTWITHSTANDING ANYTHING TO THE CONTRARY CONTAINED HEREIN, OUR LIABILITY TO YOU FOR ANY CAUSE WHATSOEVER AND REGARDLESS OF THE FORM OF THE ACTION, WILL AT ALL TIMES BE LIMITED TO INR 10,000/- (RUPEES TEN THOUSAND ONLY). FAILURE TO ENFORCE ANY RIGHTS CONFERRED BY THESE TERMS AND CONDITIONS OR ANY LAW SHALL NOT BE DEEMED TO BE A WAIVER OF ANY SUCH RIGHTS OR OPERATE SO AS TO THE EXERCISE OR ENFORCEMENT THEREOF AT ANY SUBSEQUENT TIME.

BACKGROUND CHECKS

Amongst other things, by agreeing to Coupl and the Partner’s terms, you're signing up for a background check. It means anyone who registers will adhere to RBI regulations. Also, we want to make sure no Coupl account holder engages in illegal acts like money laundering, etc.

You agree to these Terms as well as the Partner’s terms referenced above before opening any account through the Coupl Platform. Furthermore, any account opening (or maintenance) is subject to the rules & regulations introduced (or amended) from time-to-time by the RBI or any other regulatory body, including but not limited to e-KYC or full KYC authentication, background check and risk related due diligence on the User.

You agree that an account opened through our Platform, using minimum KYC authentication, cannot have deposits that exceed INR 10,000 (Rupees Ten Thousand), unless otherwise expressly communicated to you. And that, this cannot change – until the full KYC (C-KYC, Video KYC or Biometric Authentication, in-person branch visit) registration is complete as per Bank and the RBI regulations.

DATA PRIVACY AND RIGHTS

To ultimately use the Services, you may also be required to provide other information, including your PAN, Aadhaar Number, and permission to access other financial data, as needed. All the information provided by you will remain protected and used as per our Privacy Policy and as per all existing legal regulations. The data provided by you is not merely to offer current Services but also for providing other facilities – which we will introduce from time-to-time.

REWARDS

The Coupl Platform may offer rewards and other products through partner brands from time to time, which you may become eligible for upon your usage of the Coupl Platform or based on certain transactions. Whenever you become eligible for a reward, each reward’s terms and conditions will be specified along with each such reward becoming available for redemption by you. By using the Coupl Platform, you agree to be bound by each of such terms and conditions, failing which, you may not be allowed to avail any such reward.

CONTENT

The Coupl Platform may allow you to post your review and experience of using the Platform ('Reviews') in order to improve the Platform and the user experience. You agree that you are solely responsible for any content including Reviews that you create, transmit or display while using the offering or for the consequences of your actions (including any loss or damage which we may suffer) by doing so. We reserve the right to moderate, publish, re-publish, and use all user generated contributions and comments posted on the Platform as we deem appropriate (whether in whole or in part) for the product(s), whether owned or affiliated. We shall not be liable to pay royalty to any user for re-publishing any content across any of the platforms. You understand that by using the Services you may be exposed to content that you may find offensive, indecent or objectionable and that, in this respect, your use of the Services will be at your own risk. We shall not be held responsible to you or any third party for any repugnant content circulated by other users

COUPL ACCOUNT AND CO-USERS

Since our Services are used by couples who jointly operate the Coupl Account, you expressly acknowledge that the Services are provided in the name of the individual who registers for our Services using their identification information. Once the Coupl Account is created, Coupl is not responsible, in any manner or form, for the management of the Coupl Account by you or your co-User. The Services are provided only as a benefit for the ease of managing financial transactions between couples and not as a guarantee, in any manner or form, of joint ownership over the Coupl Account. You acknowledge that the Coupl Account is created by and associated with the original individual registering for the Coupl Account and any added co-User will not have the same rights as the original individual over the management of the Coupl Account. You expressly agree and disclaim Coupl from any and all forms of liability arising out of any kind of disagreements related to the management of the Coupl Account amongst you and any co-User you may add to your Coupl Account.

INTELLECTUAL PROPERTY RIGHTS

You acknowledge and agree that Coupl, or our licensors, own all legal right, title and interest in and to the Services, including any Intellectual Property Rights, which subsist in the Services. Unless you receive our express authorization in writing, you agree that in using the Services or accessing the Coupl Platform, you shall not use any trade mark, service mark, trade name, logo of any company or organization in a way that is likely or intended to cause confusion about the owner or authorized user of such marks, names or logos. You further acknowledge that our Services may contain information which is designated as confidential by us and that you shall not disclose such information without our prior written consent.

FORCE MAJEURE

Coupl shall not be held liable for any events, occurrences, circumstances, loss of data, technical or otherwise, information, or any events beyond its control which cause a disruption in any of the Services.

AMENDMENTS

Coupl reserves the right, to change, modify, add or remove portions of these Terms and Conditions at any time. The Terms and Conditions may be revised or altered by us at our sole discretion at any time without any prior intimation to you or any third party. The latest Terms and Conditions will be posted on the same link as these Terms. Any such changes will be effective immediately. By continuing to use the Coupl Platform or accessing the Services / using of our Services after the amendments are made, you agree to be bound by the revised/ amended Terms and Conditions and such amendments shall supersede all other terms of use previously accepted by the Customer.

It is clarified that the Privacy Policy, available at: https://coupl.money/terms-of-service, forms an integral part of these Terms of Service and should be read contemporaneously with the Terms of Service. Illegality or unenforceability of one or more provisions of these Terms of Service shall not affect the legality and enforceability of the other terms of the Terms of Service. For avoidance of doubt, if any of the provisions becomes void or unenforceable, the rest of the provisions of these Terms of Services shall be binding upon you.

GRIEVANCE REDRESSAL MECHANISM

In accordance with the Information Technology Act, 2000 and Rules made thereunder:

The contact details of the Grievance Officer of Coupl Software India Private Limited are:

Email :support@coupl.money

For all PPI related grievances, please contact the PPI Issuer in accordance with the mechanism provided at:
https://livquik.com/ppi/grievance-policy/

CONTACT US

In order to resolve a complaint regarding the Coupl Platform or to receive further information regarding use of the Coupl Platform, please contact us at:

Coupl Software India Private Limited

WeWork Prestige Atlanta, 80 Feet Main Road, Koramangala 1A Block, Industrial Layout, Bangalore, Karnataka - 560034, India

Email :support@coupl.money

Coupl Technologies, Inc.

355, Bryant Street, San Francisco, California, USA

Coupl Software India Private Limited is a wholly-owned subsidiary of Coupl Technologies, Inc.

COUPL ACCOUNT HOLDER’S OBLIGATIONS & COVENANTS

  1. Coupl Account Holder will be liable for all Transactions and for the related charges.
  2. Coupl Account Holder accepts that at their request and risk, Coupl has agreed to provide them the Coupl Account and accepts full responsibility for all Transactions recorded by use of their Coupl Account.
  3. An instruction given by means of the Coupl Wallet or Account shall be irrevocable.
  4. Coupl Account Holder shall, in all circumstances, accept full responsibility for the use of the Account, whether or not processed with their knowledge or their authority, express or implied.
  5. Coupl Account Holder irrevocably authorizes Coupl to debit the amounts utilized by using the Account for transactions to their Coupl Account.
  6. Coupl Account Holder will hold Coupl indemnified and harmless for their actions in good faith and in the normal course of business based on transactions.
  7. Coupl will employ its best efforts in carrying out the transactions but will not incur any liability either to the Coupl Account Holder or any other person for any reason whatsoever including for its delay or inability to carry out a transaction or an instruction.
  8. Coupl reserves the right at any time to charge the Coupl Account Holder any fees/ charges for the transactions carried out by them through the Coupl Account. Details of applicable fees and charges can be obtained from the Coupl Website and are subject to change from time to time.
  9. Any government charges, or debits, or tax payable as a result of the use of Coupl Account shall be the Coupl Account Holder’s responsibility.
  10. Amounts due and payable by the Coupl Account Holder, if not paid separately shall be recovered by Coupl from the Available Amount.
  11. Coupl may at its sole discretion withdraw or suspend the Account or amend any of its features without notice to the Coupl Account Holder.
  12. Coupl shall have discretion to restrict the Account Holder from carrying out a transaction where it has a reason to believe that the use of Coupl Account is not authorized or the transaction appears not genuine or unclear or raises any doubts.
  13. Coupl Software India Private Limited, at its sole discretion, reserves the right to either temporarily or permanently withdraw the privileges on the instrument and/or cancel the instrument at any time without giving any notice or assigning any reason thereof. In case of temporary withdrawal, the privileges may be reinstated by Coupl Software India Private Limited as deemed fit. However, it is made distinctly clear the withdrawal (temporarily or permanently) shall constitute automatic withdrawal of all attendant benefits, privileges and services attached to the instrument. However, the Account Holder shall continue to be fully liable for all the charges incurred on the instrument prior to such withdrawal together with all other applicable charges thereon, unless otherwise specified by Coupl Software India Private Limited.

DECLARATIONS

By using the Coupl Platform, you provide the following express declarations:

  1. I agree to abide by Coupl’s Terms of Service and rules in force and the changes thereto in Terms of Service from time to time relating to my account as communicated and made available on the Coupl Platform.
  2. I agree that the opening and maintenance of the account is subject to rules and regulations introduced or amended from time to time by Coupl and/or Partner.
  3. I agree that Coupl and/or Partner, before opening any deposit account, will carry out its due diligence as required under KYC guidelines of the Partner. I would be required to submit necessary documents or proofs, such as identity, address, photograph and any such information to meet with KYC, AML or other statutory/regulatory requirements. Further, after the account is opened, in compliance with the extant regulatory guidelines, I agree to submit the above documents again at periodic intervals, as may be required by the Partner.
  4. I agree that the Partner may, at its discretion, engage the services of Business Facilitators (hereinafter referred to as "BF") and Business Correspondents (hereinafter referred to as "BC") for extension of banking or financial services so as to ensure greater financial inclusion and increasing the outreach of the Partner. Partner, however, shall be responsible for the acts and omission of such BC and BF.
  5. I agree that, under normal circumstances, the Coupl and/or Partner has the liberty to close any of my account at any time by giving me at least 30 days’ notice.
  6. I agree that Coupl and/or Partner can at its sole discretion, amend any of the services/facilities given in my account either wholly or partially at any time and/or provide an option to me to switch to other services/facilities.
  7. I agree that any change in my account status or change of address will be immediately informed to Coupl failing which I shall be responsible for any non-receipt of communication/deliverables or the same being delivered at my old address.
  8. I agree that all instructions relating to my account will be issued to Coupl and/or Partner as per acceptable mode of communication to Coupl and/or Partner.
  9. I agree to preserve my account and all related information carefully. If issued, I agree to keep my Prepaid card information like card number, expiry date, PIN, CVV, One Time Password (OTP) confidential. In case of loss/theft of the same I shall immediately inform Coupl and/or Partner over the mobile app. I agree that I need to block any such card using the Partner’s helpline in such a case.
  10. I agree that I will maintain the minimum balance in my account as prescribed by Coupl and/or Partner from time to time. However, if the average monthly/ quarterly balance is not maintained, Coupl and/or Partner reserves the right to close my account without giving any prior notice.
  11. I agree that I shall be liable to pay all charges, fees, interest, costs wherever applicable, which Coupl and/or Partner may levy with respect to my account or any transaction or services rendered and the same may be recovered by Coupl and/or Partner by a debit to my account. I agree and acknowledge that in case of non-availability of adequate funds the charges will be debited to the account over a period of time till the entire amount is recovered.
  12. I understand that the Partner reserves the right to refuse any additional items like cheque books, ad hoc statements, phone banking TINs, internet banking IPINs, cards and PINs to the customer, in case the average monthly/ quarterly balance, if applicable, or other requirements in the account are not maintained.
  13. I agree that I shall not pay any amount in cash to any of Coupl and/or Partner at the time of opening an account or carrying out any transaction in the normal course of the business.
  14. I agree that Coupl and/or Partner will send me in-app notification/communications/letters, etc. through Coupl App / courier / messenger / mail / call / WhatsApp or through any other mode at its discretion and the Coupl and/or Partner shall not be liable for any delay arising therefrom.
  15. I agree that Coupl and/or Partner will, unless requested by me to issue a cheque book on the opening of my account, not issue a cheque book. Further issue of cheque books will be only requested by me through the Coupl App or through ATM, phone banking or internet banking or through bank branches.
  16. I agree and undertake to ensure that there would be sufficient funds/cleared balance/pre-arranged credit facilities in my account for effecting transactions. I agree that Coupl and/or Partner shall not be liable for any consequences arising out of non-compliance by Coupl and/or Partner of my instructions due to inadequacy of funds and Coupl and/or Partner can at its sole discretion decide to carry out the instructions notwithstanding the inadequacy of funds without prior approval from or notice to me and I shall be liable to repay with interest the resulting advance, overdraft or credit thereby created and all related charges arising thereby at prime lending rate applicable from time to time. I agree that frequent dishonour of cheques or high value cheque returns due to insufficient funds may lead to discontinuation of cheque books / closure of bank account.
  17. I agree that in the event of an account being overdrawn, Partner reserves the right to set off this amount against any credit lying in any of my accounts.
  18. I agree that the transactions conducted by me at the BC counters shall be reflected in Partner’s books latest by the next working day.
  19. I agree that Coupl and/or Partner shall not be liable for any damages, losses (direct or indirect) whatsoever, due to disruption or non-availability of any of the services/facilities due to technical fault/error or any failure in telecommunication network or any error in any software or hardware systems beyond the control of Coupl and/or Partner.
  20. I agree that Coupl and/or Partner may disclose, in strict confidence, to other institutions, such Personal Information as may be reasonably necessary for reasons inclusive:
  • For participation in any telecommunication or electronic clearing network
  • In compliance with a legal directive
  • For credit rating by recognized credit rating agencies
  • For fraud prevention purposes
  • To credit information bureaus
  1. I give consent to Coupl and/or Partner to disclose information provided in the account opening form for the purpose of cross selling and any other marketing agent/s and/or contractors with whom Coupl and/or Partner enters, or has entered into any arrangement, in connection with providing of services/products, including without limitation, cross selling of various financial products. Coupl and/or Partner will have to always check before any cross-sell attempt whether or not I have registered for the ‘Do Not Disturb’ facility.
  2. I understand that the Coupl Platform provides services which have embedded features, which makes the opening of multiple accounts imperative. Notwithstanding the contrary mentioned in this Terms, I irrevocably, unconditionally and expressly confirm and consent to the opening of primary and secondary account(s) on Coupl Platform to experience the different Coupl Services. I acknowledge and confirm that a primary account shall be opened at the stage of onboarding and the secondary account shall be opened as and when the requisite Services are availed and/or upon completion of the full KYC. Further, I understand that as and when I agree to avail such new Services, Coupl shall notify me upon opening a new account(s).

Consents

1. Aadhaar Voluntary Consent:

I hereby submit voluntarily at my own discretion my Aadhaar number issued by UIDAI, to Coupl/Partner and voluntarily give my consent to use my Aadhaar number for e-KYC or full KYC authentication with UIDAI as per Aadhaar Act, 2016; for the purpose of Account opening and Aadhaar linking and/or specified instructions on my bank account in my individual capacity and / or as an authorized signatory in non-individual accounts. I understand that Coupl will not store Aadhaar details at their end, except wherever permitted under applicable laws.

I, holder of the Aadhaar number, hereby voluntarily give my consent to Partner to obtain and use my Aadhaar number, Name and Fingerprint/Iris and my Aadhaar details for authentication with UIDAI as per Aadhaar Act, 2016 and all other applicable laws.

2. Aadhaar Authentication Voluntary Consent:

I hereby submit voluntarily at my own discretion my Aadhaar number issued by UIDAI, to Coupl/Partner and voluntarily give my consent to use my Aadhaar number for e-KYC or full KYC authentication with UIDAI as per Aadhaar Act, 2016; for the purpose of Account opening and Aadhaar linking and/or specified instructions on my bank account in my individual capacity and / or as an authorized signatory in non-individual accounts. I understand that Coupl will not store Aadhaar details at their end, except wherever permitted under applicable laws.

I, holder of the Aadhaar number, hereby voluntarily give my consent to Partner to obtain and use my Aadhaar number, Name and Fingerprint/Iris and my Aadhaar details for authentication with UIDAI as per Aadhaar Act, 2016 and all other applicable laws.

Coupl/Partner has informed me that on the basis of the voluntary consent given by me while submitting my Aadhaar number to Coupl/Partner, my Aadhaar details and identity information would only be used for e-KYC purposes, demographic authentication, validation, OTP authentication including; for availing banking services, operation of my accounts / relationships and for delivery of subsidies, benefits and services and / or any other facility relating to banking operations.

Coupl/Partner has informed me that my biometrics will not be stored / shared and; will be submitted to Central Identities Data Repository (CIDR) only for the purpose of authentication. Coupl/Partner has informed me that this consent given by me voluntarily and my Aadhaar number will be stored along with my account details within Partner only. I have been explained about the nature of information that may be shared upon authentication.

I also authorize Coupl/Partner to link and authenticate my Aadhaar number to all my accounts / relationships with Partner as may be opened in future.

I have been given to understand that my information submitted to Coupl/Partner herewith shall not be used for any purpose other than mentioned above, or as per requirements of law. I hereby declare that all the information voluntarily furnished by me is true, correct and complete. I will not hold Coupl/Partner or any of its officials responsible in case of any incorrect information provided by me.